Frequently Asked Questions
Everything you need to know about shopping with SHEER.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply visit our Returns Portal to start a request and receive a prepaid shipping label.
Which payment methods do you accept?
SHEER accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Are your products ethically sourced?
Yes, we partner with manufacturers who adhere to strict fair-labor practices and sustainable sourcing standards to ensure every product meets our high ethical criteria.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.